Privacy Policy

1. Data Controller

2pk365 is the data controller responsible for personal data collected through the 2pk365 Platform at 2pk365.app. As data controller, 2pk365 determines the purposes and means of processing personal data submitted by users of the Platform. For any data protection enquiries, please contact our support team via the contact details set out in Section 14 of this Policy.

2. Data We Collect

2pk365 collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification document details (e.g., CNIC, passport number) collected as part of the Know Your Customer (KYC) verification process.
• Contact Data: Email address, Pakistani mobile phone number (for account registration and optional two-factor authentication), and residential address.
• Financial Data: Payment method details sufficient to verify account ownership and process transactions, including JazzCash account reference, Easypaisa wallet details, HBL, UBL, Meezan Bank, or Bank Alfalah account information. Full payment card numbers are not stored by 2pk365.
• Account Data: Username, encrypted password, account registration date, account status, and account preference settings.
• Transaction Data: Records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and PKR balance history associated with your 2pk365 account.
• Technical Data: IP address, device type and operating system, browser type and version, session timestamps, and approximate geographic location derived from IP.
• Usage Data: Pages visited on the 2pk365 Platform, games accessed, time spent in session, betting and gaming preferences, and interaction with promotional content.
• Communications Data: Records of customer support interactions, live chat transcripts, support ticket contents, and correspondence via email.

3. How We Collect Your Data

2pk365 collects personal data through the following means:

• Direct Submission: Data you provide when registering a 2pk365 account, completing KYC verification, making deposits or withdrawal requests, contacting support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically as you interact with the 2pk365 Platform, including through cookies, server logs, and session tracking technologies.
• Third-Party Sources: Identity verification data cross-referenced through KYC and AML service providers; fraud prevention data from payment processors; geolocation data derived from IP address resolution services.

4. Purposes and Legal Bases for Processing

2pk365 processes personal data for the following purposes:

• Account Management: Creating, maintaining, and managing your 2pk365 account (contractual necessity).
• Payment Processing: Processing PKR deposits and withdrawals via supported payment methods including JazzCash, Easypaisa, and banking partners (contractual necessity).
• Identity Verification (KYC/AML): Verifying user identity and complying with anti-money laundering and counter-terrorism financing obligations (legal obligation).
• Responsible Gaming: Monitoring account activity to identify indicators of problem gambling and applying responsible gaming tools where appropriate (legitimate interest and legal obligation).
• Customer Support: Responding to enquiries, resolving disputes, and maintaining records of support interactions (contractual necessity and legitimate interest).
• Security & Fraud Prevention: Detecting and preventing fraud, unauthorised account access, and platform abuse (legitimate interest).
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the 2pk365 Platform experience (legitimate interest).
• Marketing Communications: Sending promotional emails or SMS messages about 2pk365 offers where you have given explicit consent to receive such communications (consent — withdrawable at any time).

5. Sharing of Personal Data

2pk365 may share personal data with the following categories of recipients, strictly for the purposes described in Section 4:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment service providers necessary to process your transactions.
• KYC/AML Service Providers: Identity verification platforms that assist 2pk365 in meeting its regulatory obligations.
• Game Software Providers: Certified third-party game studios whose software powers the 2pk365 casino lobby may receive anonymised or pseudonymised session data for game integrity and RNG certification purposes.
• IT Infrastructure Providers: Cloud hosting, security, and database service providers who process data on behalf of 2pk365 under contractual data processing agreements.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, court order, or regulatory demand, 2pk365 will disclose personal data to competent authorities.

2pk365 does not sell, rent, or otherwise commercially exploit personal data to third-party advertisers, data brokers, or marketing agencies.

6. International Data Transfers

Some of 2pk365's service providers and infrastructure partners may be located outside Pakistan. Where personal data is transferred internationally, 2pk365 takes reasonable steps to ensure that appropriate safeguards are in place to protect the data, including contractual protections and technical security measures consistent with internationally recognised data protection standards.

7. Data Retention

2pk365 retains personal data for the following periods:

• Account and Transaction Records: Retained for a minimum of five (5) years following account closure to comply with AML and financial record-keeping obligations.
• KYC Identity Documents: Retained for the duration of the account relationship and for a minimum of five (5) years post-closure.
• Support Communications: Retained for a minimum of two (2) years from the date of the last relevant interaction.
• Technical and Usage Logs: Retained for up to twelve (12) months, after which they are anonymised or deleted.
• Marketing Consent Records: Retained for the duration of your consent and for a reasonable period thereafter for compliance demonstration purposes.

Upon expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised.

8. Cookies and Tracking Technologies

The 2pk365 Platform uses the following types of cookies and similar technologies:

• Essential Cookies: Required for the Platform to function, including session authentication and security tokens. These cannot be disabled without affecting Platform functionality.
• Preference Cookies: Store user preferences such as language settings and display options.
• Analytics Cookies: Used to understand how users interact with the 2pk365 Platform in aggregate, enabling platform performance improvements. Analytics data is processed in pseudonymised form.
• Security Cookies: Assist in fraud detection and prevention by identifying unusual patterns of Platform access.

You can control non-essential cookies via your browser settings. Please note that disabling certain cookies may affect your experience on the 2pk365 Platform.

9. Your Rights

Subject to applicable law and our legal obligations, you have the following rights in respect of your personal data held by 2pk365:

• Right of Access: Request a copy of the personal data 2pk365 holds about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our retention obligations.
• Right to Restrict Processing: Request that we limit the processing of your personal data in certain circumstances.
• Right to Data Portability: Request receipt of your personal data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interest, including direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the 2pk365 support team using the contact details in Section 14. We will respond to verified requests within a reasonable timeframe.

10. Children's Privacy

The 2pk365 Platform is strictly intended for adults aged 18 years and above. 2pk365 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been submitted by a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the 2pk365 Platform, please contact us immediately.

11. Security Measures

2pk365 implements a range of technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction, including:

• TLS 1.3 encryption for all data in transit;
• Encryption of sensitive data at rest;
• Access controls limiting internal data access to authorised personnel on a need-to-know basis;
• Regular security audits and vulnerability assessments;
• Login anomaly detection and account lockout mechanisms;
• Optional two-factor authentication (2FA) for user accounts.

No security system is completely impenetrable. In the event of a data breach that poses a risk to your rights, 2pk365 will notify affected users as required by applicable law.

12. Links to Third-Party Services

The 2pk365 Platform may reference or integrate with third-party payment providers such as JazzCash and Easypaisa. 2pk365 is not responsible for the privacy practices of these third-party services. We encourage you to review the privacy policies of any third-party service you use in connection with your 2pk365 account.

13. Changes to This Privacy Policy

2pk365 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform functionality. Material updates will be communicated to registered users via email or a prominent notice on the Platform. The date of the most recent revision is displayed at the top of this document. Continued use of the 2pk365 Platform following the effective date of any update constitutes acceptance of the revised Policy.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 2pk365, please contact us through the following official channels:

• Live Chat: Available 24/7 on the 2pk365 Platform.
• Support Ticket: Accessible from within your 2pk365 account dashboard.
• Email: [email protected] (displayed as plain text — not a clickable link).